How can we help?

Answers to some common questions…

 

How do I know my payment information is secure?

We use the most secure payment systems available: Stripe and Paypal.   These providers plug into our website and gather payment information directly.  At no time does LocalWear gather or store your credit card information.

Said more technically by Stripe: Stripe  “hosts all form inputs containing card data … served from Stripe’s domain…so your customers’ card information never touches your servers.”

Stripe and PayPal are industry leaders and are in the business of keeping up to date with the most secure payment technology available.

 

What’s your return policy?

Order something that didn’t work out?  Not thrilled with your shirts? We’ll accept your return and offer a full refund.  We strive for 100% customer satisfaction. Just let us know if you’re not completely happy, and we’ll do what we can to make it right.

 

How can I contact LocalWear?

We would love to hear from you…

E-mail us (fastest): help@localwear.com

Phone:  984-244-1772

Mail:  LocalWear, PO Box 3058, West Chester, PA 19381

 

How long will it take for my shirts to arrive?

Our shirts ship between 2-6 days after ordering and we offer both express shipping (1-3 business days) and standard shipping (3-5 business days).

 

Can I track my shipment?

Yes.  When you placed your order, we created an account for you using the e-mail address you provided.  To track your shipment, log into LocalWear.com and go to “My Account” (you can find the My Account page by clicking the menu icon in the upper left).  Then on the My Account page, click “Orders” and find your most recent order.  If you’ve forgotten your password, you can reset it to login.

 

Why can’t I place a large order online?

You can place orders of up to five shirts online.  Want to place a larger order?  Great.  Let us know and we’ll help you out…  We like to help personally with larger orders to make sure you get what you need.

 

What shirt brands do you use and why?

Our men’s short sleeve shirts use Bella Canvas 3001 tee shirts, our men’s long sleeve shirts use Next Level 3601 shirts, and our women’s fitted shirts use Next Level 3900 shirts. We chose these shirts after testing lots of shirts and reading hundreds of reviews.  Both Next Level and Bella Canvas are leading high-end shirt brands that are widely recognized as offering exceptional quality, soft, durable shirts that age well and keep their shape, color and softness over time.

All our chosen shirts are made with 100% combed ringspun cotton (softer and more durable than the cotton you normally find in shirts), have side-seams for increased stability and are pre-washed to minimize shrinkage over time.

We also love that both companies are leaders in doing things the right way and actively work to prevent child labor and unsafe work conditions.  All our shirts are sweatshop and child labor free and both Next Level and Bella Canvas are WRAP certified (learn more) and committed to maintaining high health and safety standards.

An excerpt from the Bella Canvas website:

“At BELLA+CANVAS, we do things differently. Every one of our styles that are produced overseas are fair trade (we’re also always in contact with these factories to ensure they’re following our ethical policies), and we produce over 10 million garments each year in the United States. We are WRAP Certified (Worldwide Responsible Accredited Production), which means we treat every one of our employees with dignity and respect, and are constantly aware of our environmental impact. A tough accreditation to receive, WRAP certifies its suppliers based on twelve principles which range from health and safety to environment to the prohibition of forced labor. We’ve received a platinum certification, the highest level possible!”

And an excerpt from the Next Level website:

“At Next Level Apparel we are committed to the highest standards in every aspect of our business. … Next Level Apparel follows all of the CPSIA (Consumer Product Safety Improvement Act) testing standards. Our WRAP certified (Worldwide Responsible Accredited Production) factories are committed to the highest ethical standards of conduct and best quality practices. At Next Level Apparel we respect the rights of each individual and care for the environment. In addition to being sweat shop free and child labor free, we take social responsibility to the next level in everything we do.”

 

I believe you’re violating copyrighted material. How do I request that infringing material be removed?

We operate differently than many other t-shirt and design oriented companies. We partner with select local artists, pay them fairly for their work, and then we copyright designs specifically and exclusively for sale on LocalWear.  Some other websites are open to pretty much anyone putting up designs without much oversight or curation.  As a result, you are much less likely to encounter unscrupulous scammers on LocalWear trying to sell designs that they’ve stolen from others.   As a general rule, we copyright our designs with the US Copyright Office and we defend our copyrights.

That said, mistakes happen. If you believe one of our artists has illegally infringed a copyrighted work, please let us know. We follow Digital Millennium Copyright ACT (DMCA) takedown procedures. To submit a DMCA takedown request, please contact us at support@localwear.com and provide the following information:

(1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

(2) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

(3) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit LocalWear to locate the material.

(4) Information reasonably sufficient to permit LocalWear to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

(5) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

(6) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.